Shipping & Delivery Policy

Where we deliver

ShopFeed currently delivers across Kanpur and Unnao. Orders to addresses inside this area are handled as standard.

Outside Kanpur and Unnao: we can still deliver, but the order carries a delivery charge that covers the extra distance. The charge depends on where the address is and what is being sent, so it is quoted before you confirm — message us on WhatsApp with the delivery pin code and we will tell you the exact amount.

Some sellers serve a narrower area than the platform as a whole. If a store cannot reach your address, you will be told before the order is confirmed and nothing will be charged.

Delivery timeline

• Within Kanpur and Unnao: Orders are generally delivered within 1–3 days. We always try to deliver as quickly as possible, but delivery may occasionally take longer due to order volume, operational constraints, or unforeseen circumstances.
• Outside Kanpur and Unnao: Delivery may take longer depending on the delivery location and distance. We will provide an estimated delivery time before dispatch.
• Urgent deliveries: If you need your order urgently, please contact us before placing or shortly after placing your order. We will do our best to accommodate your preferred delivery time, subject to availability.

Delivery charges

• Within Kanpur and Unnao: Standard delivery charge is ₹30. For deliveries requiring significantly greater distance or special delivery arrangements, the final delivery charge may vary. If the applicable charge is higher than ₹30, we will contact you and confirm the final delivery charge before dispatch.
• Outside Kanpur and Unnao: Delivery charges may vary based on distance, parcel size, and delivery requirements. The applicable charge will be confirmed with you before dispatch.

The standard delivery charge shown on the website is ₹30. If the actual delivery charge is higher due to distance or delivery requirements, we will contact you and confirm the final charge before dispatch. ShopFeed currently offers cash on delivery, so you pay the item total and confirmed delivery charge together to the delivery agent.

Timelines start from when the seller confirms the order, not from when it is placed. Perishables and made-to-order items may take longer; the store page says so where that applies.

Weather, local restrictions, strikes and other things outside our control can delay a delivery. We will keep you posted on WhatsApp if your order is affected.

Tracking your order

Order status is on your orders page, and we send updates to the mobile number on the order. Keep that number reachable — the delivery agent will call before arriving.

Receiving your order

• Someone aged 18 or over must be at the address to receive the order and pay the cash-on-delivery amount.
• Please check the parcel at the door. If anything is damaged or missing, tell the agent and report it to us the same day — see the Returns & Refunds Policy.
• If nobody is available, the agent will returned the order.
• An address that turns out to be wrong or unreachable may mean the order is returned to the seller and cancelled.

Questions

For anything about a delivery — a quote for an address outside Kanpur and Unnao, a bulk order, or an order that has not arrived — message us on WhatsApp at +91 63948 25071 or email dynoking82@gmail.com.