Returns & Refunds Policy

Before you start

ShopFeed is a marketplace: your order is fulfilled by an independent seller. A return is arranged with that seller, and ShopFeed helps coordinate it. Individual sellers may offer terms more generous than the minimum below, but not less.

The fastest route for any return is to message us on WhatsApp or email dynoking82@gmail.com with your order ID and a photo of the item.

Return window

You can request a return within 24 - 48 hours of delivery, if the item is:

• damaged, defective or broken on arrival;
• materially different from what was listed;
• the wrong item, size or quantity; or
• missing parts or accessories described in the listing.

Items must be returned unused, in their original condition and packaging, with all tags, manuals and free gifts included.

Change of mind: Customers can cancel an order at any time before it is delivered.

Items that cannot be returned

For hygiene, safety and practical reasons, these are non-returnable unless they arrive damaged or are not what was ordered:

• Perishables — fresh food, groceries, bakery and dairy.
• Personal-care and hygiene items where the seal has been broken — cosmetics, skincare, grooming, innerwear.
• Made-to-order, personalised and custom-tailored items.
• Items marked "final sale" or "non-returnable" on the product page.

How to request a return

• 1. Tell us. Message us on WhatsApp or email within the return window with your order ID, what is wrong, and photos of the item and its packaging.
• 2. We check it with the seller. You will hear back within 1 - 2 working days with whether the return is approved.
• 4. Inspection. The seller checks the returned item. A return that does not meet the conditions above may be declined and the item sent back to you.

Refunds

ShopFeed currently accepts cash on delivery only, so in most cases nothing has been charged and no refund is needed — the order is simply cancelled, or the item collected without payment.

Where money has already changed hands:

• Amount: the price paid for the item. Delivery charges are added on them, If you have a coupon issued by Shopfeed, the applicable discount will be deducted instantly from your bill at the time of delivery..
• Partial orders: if only some items are returned, only those items are refunded.

Replacements

Where a replacement is available, you may choose one instead of a refund. Replacements are dispatched within Replacements are dispatched within 3–5 business days or more of the return being approved, subject to stock availability. If no replacement is available, the order is refunded. of the return being approved, subject to stock. If no replacement is available, the order is refunded.

Cancellations

• Before dispatch: you can cancel any order free of charge, from your orders or by messaging us.
• Refusing at the door: because orders are cash on delivery, you may refuse a delivery. Repeatedly refusing delivered orders may result in the account being restricted.
• Cancellation by the seller: a seller may cancel if an item is out of stock, a listing was priced in error, or the address cannot be served. You will be told, and nothing will be charged.

If you are not satisfied

If a return or refund has not been handled properly, escalate it to our grievance officer — their details are on the Terms of Use page. Your rights under the Consumer Protection Act, 2019 are unaffected by this policy.